The Hotel Marketing 5.15 | Weekly Brief: September 8, 2025

A thank you to the newest people I connected (or re-connected) with, who you may want to connect with too:

  • Katie Ann Lange, owner of Plicks Flicks Videography. Katie Ann has shot so much video for me in the past at my previous resort, Grand Wailea, and she’s gone on to shoot some amazing work with my colleagues at other resorts. We connected again this week when I penciled her in for a future project at another Hawaii resort, and she offered up the following special to readers of The Hotel Marketing 5.15, starting at $8,000:

    • 3-7 min Signature Story video

    • property unique story ideas

    • 2 shoot days

    • 6 social cutdowns

    • Content calendar with 30 individual clips

    • 21-Day delivery from shoot date

    • Mention The Hotel Marketing 5.15 and receive 3 extra cutdowns + a :30s web banner. Email [email protected].

  • Jose Sevilla, author of The Remote Hotelier newsletter. Jose and I started our newsletters at similar times, and he has kindly referred new readers via his newsletter and provided inspiration via our LinkedIn discussions.

  • Jason Abdullah, Director of Marketing at Hiltons of Anaheim. I first met Jason years ago during our early Hilton days, and we reconnected this past week through a shared task force assignment at Hilton Los Cabos and Conrad Punta de Mita. Catching up last week, I was reminded of how insightful he is when it comes to hotel marketing career advice and how valuable his perspective is in strategy brainstorms. Jason is just a great person to have in your corner and know in the hospitality marketing space.

Thanks for reading.

If this newsletter was useful, consider forwarding it to a hotel friend or team member.

― Marketing Briefs ―

News To Act On

⚡️ YouTube Culture & Trends Report: A Maximalist Moment Shaping Culture // YouTube

YouTube’s Next Gen Report highlights how Gen Z (14–24) is redefining digital culture through “Creative Maximalism,” a participatory, highly visual, referential style of content. This generation consumes less traditional media, spends significantly more time on social platforms and user-generated video, and expects to co-create the narratives they engage with.

As a homeowner with roommates (my kids) who are Gen Alpha but look up to Gen Z, Italian Brain Rot has made its way into our everyday vocabulary, Steve’s Lava Chicken is still trending, Roblox gift cards are gold, and we are on year 5+ of me having to look up whether the Halloween costume requests are appropriate for school (and what they mean).

Hotel Marketing Takeaway:

Adopt maximalist storytelling: Use layered visuals, trending sounds, and playful edits to match Gen Z’s content language.

Lean into co-creation: Encourage guests to create and share their own content (hashtags, challenges, UGC campaigns).

Of Note

Trending news, marketing news,reports:

▶️ 5 Ways to Research Key Trends for Your Social Media Ad Campaigns // Social Media Today

▶️ Gmail Ads Are Back // WordStream

▶️ Amazon launches Lens Live, an AI-powered shopping tool for use in the real world // TechCrunch

▶️ Google’s Antitrust Ruling: What The Remedies Really Mean For Search, SEO, And AI Assistants // Search Engine Journal

▶️ PayPal and Venmo users get free year of Perplexity Pro and Comet AI browser // ZD Net

― Sponsored By ―

― Job Postings & Career News ―

Job Postings

🌎 FLEX Senior Manager, Owned Digital Ad Products // Remote // Marriott

🌎 Reputational Social Lead // Remote // Airbnb

🌎 Manager, Hotel Level Marketing – Portfolio Strategy Analytics // Remote // Hilton

🌎 Director of Marketing // Remote Considered // The Dellshire Resort

Career News

➟ Leadership Starts in Your Gut, Not Your Head // Think Hawaiian

➟ U.S. hiring slowed further in August, though gains seen in hospitality and leisure industries. // USA Today

― Agency News ―

Who Worked On What

Tracking the agencies shaping the hospitality industry’s biggest moments while building an ever-growing resource list for hotel marketers. Did your agency land a new client, or are you working with a new hospitality-focused agency at your hotel that you want to highlight? Reply directly to this newsletter.

Public Relations & Social

LDPR named agency of record for Alila Mayakoba, opening early 2026

Digital & Branding

byeHotelier launches new website for Victorian Hotel, powered by Mews

― Hotel Marketer’s Calendar ―

Awards

Conferences

Holidays and Activations

  • Black Friday/Travel Tuesday | November 28, December 2

― Hotel Marketer Tactics ―

Tactics To Act On

Search Engine Journal reports that AI-driven search experiences (like Perplexity or ChatGPT-style engines) are directing users to 404 error pages nearly three times more often than Google. This creates frustration for users, but also an opportunity for brands to optimize error handling and monitor where broken links are coming from. As AI search adoption grows, hotels need to prepare for more unexpected referral traffic landing on outdated or broken pages. Unfortunately, the reasoning behind these increases in 404 page visits is hallucinating links, but you can still help recover the guest experience when they do get referred to your 404 page.

Tactics for Hotel Marketers:

  • Automate 404 Reporting: Set up a weekly or monthly automated report in GA4, Looker, or your analytics of choice to track 404 referrals. Flag which referrers are sending broken traffic.

  • Update Your 404 Page: Instead of a dead end, turn it into a useful hub. Add links to top-performing pages, FAQs, booking engines, and key seasonal offers. Consider adding a search bar for quick navigation.

  • Optimize for Search Strings: Review the keywords or prompts that led to the 404 referral. If users are looking for “holiday menus” or “spa packages,” ensure you create or update relevant content so future traffic lands on the right page.

  • Coordinate With PR & Agencies: If outdated links live on partner, OTA, or media sites, request updates to avoid broken traffic from external sources.

  • Create a Redirect Strategy: For common missed queries or legacy URLs (holiday events, wedding packages, seasonal offers), build 301 redirects to the most relevant live pages.

Takeaway:
AI search engines may break more often, but they also highlight what users are actively searching for. Treat every 404 referral as a real-time content gap analysis and a chance to improve guest experience before peak season traffic hits.

― The Vibe Quotient ―

Following the Vibe

A weekly round-up of fresh inspiration and a closer look at experiential design, sensory branding, and the quiet details that define unforgettable spaces.

community // Kith Ivy New York
Conceived by Ronnie Fieg, Kith Ivy debuts as a $36,000-a-year members’ club that fuses sport, wellness, dining, and culture into a holistic lifestyle ecosystem. With padel courts, a spa, curated culinary concepts, and Erewhon’s first New York tonic bar, the club blends design and wellbeing with a community-driven ethos. Exclusive and experiential, it offers an urban sanctuary where culture, connection, and wellness meet.

community // Outrigger Grandparent Guarantee
Outrigger Resorts & Hotels is reimagining multigenerational travel with its Grandparent Guarantee, a promise that family trips will be effortless and memorable for every age group. With thoughtful amenities, flexible accommodations, and experiences designed to bring generations together, the program reflects a heartfelt commitment to family connection as the core of the vacation experience.

design // Architectural Hotels
These properties blur the line between destination and design icon, where architecture itself becomes the experience. From sculptural silhouettes to seamless integration with landscapes, each hotel offers guests a work of art to inhabit.

wellness // SHA Residences Emirates Island
Blending luxury living with medical-grade wellness, SHA has opened its first Middle East residences on Abu Dhabi’s Emirates Island. The property combines cutting-edge health programs with serene coastal design, creating a place where long-term living and holistic wellbeing coexist.

experience // The Ritz-Carlton, Nikko
Set between Lake Chuzenji and Mount Nantai, The Ritz-Carlton, Nikko immerses guests in Japan’s natural and spiritual heritage. With the first Ritz-Carlton branded onsen baths, temple access, and kaiseki-inspired dining, the resort balances refined luxury with cultural depth, creating an atmosphere rooted in place and tradition.

― Random Links & Thoughts ―

LinkedIn Posts That Caught My Attention Span My Eye This Week

Susan Barry // What Type of Conference Goer Are You (Quiz)

― What is the 5.15 ―

Based on a communication method by Patagonia founder Yvon Chouinard, the 5.15 is a weekly format designed to synthesize key insights in 15 minutes or less and be read in five. This newsletter applies the same principle to hotel marketing: concise, actionable trends and opportunities curated for industry professionals.

― Hi ―

I’m Rachel Watroba, founder of ADCOTO Hospitality Marketing and publisher of The Hotel Marketing 5.15. After more than 20 years in hospitality marketing with brands such as Waldorf Astoria, Caesars Entertainment, Fairmont, and MGM Resorts, I now work remotely as an interim marketing director for luxury hotels and resorts worldwide. My focus is on helping properties navigate openings, renovations, transitions, and leadership gaps, while keeping marketing aligned with commercial strategy.

This newsletter may contain affiliate links. If you click through and make a purchase, I may earn a small commission at no additional cost to you.

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